Support & Warranty

1. Intended use

Ramped Up Racks are specifically designed to be mounted directly to a 50mm square tow hitch located on the rear of a non-towed vehicle , such as a car, SUV, or 4WD.

Do not mount the rack:

• On the rear of any vehicle that is being towed (e.g., caravans, campers, trailers), or
• On a motorhome.

Important:
Mounting the rack using an adaptor to fit a 50mm tow hitch is not recommended, unless such modifications are completed by a qualified fabricator and certified safe for use. Any deviation from the intended use is done entirely at your own risk . Ramped Up accepts no responsibility and will not be liable for any damage, claims, or injuries arising from misuse or incorrect installation.

2. Is Your Vehicle Suitable ?

Ramped Up makes no representations or guarantees regarding the compatibility of your vehicle with our bike racks. Although our product specifications include general guidelines on vehicle suitability, these are intended for informational purposes only and should not be solely relied upon.

We strongly recommend consulting your vehicle manufacturer or a qualified professional to confirm the compatibility of your tow hitch, vehicle chassis, and frame with our rack.

Important Load Limitations:

• The combined weight of the rack and bikes must not exceed 60% of your vehicle's tow ball down load rating.
• Maximum load capacities:
  • 4-bike rack: 100 kg.
  • 2-bike rack: 70 kg.
• Load ratings may be reduced when driving on gravel, dirt, or uneven roads. We recommend using ratchet straps to brace the rack to your vehicle for additional stability on rough terrain.
• Always install the rack as close to the vehicle body as possible to minimize leverage and stress on the vehicle chassis.

Ramped Up accepts no liability for damage or injury resulting from failure to comply with these guidelines.

3. Safety Precautions

To ensure the safe operation of your Ramped Up Rack, please adhere to the following precautions:

• Regular Inspections: Check for signs of wear, damage, or loose components before each use. Address issues promptly.
• Secure Mounting: Confirm that the rack is firmly and correctly mounted to the tow hitch before every journey.
• Even Load Distribution: Balance the weight across the rack to prevent tilting and to reduce strain on your vehicle.
• Speed and Terrain: Drive cautiously and within speed limits—particularly on rough, uneven, or unsealed roads.
• Rack Removal: We strongly recommend removing the rack when not in use. An empty rack can present a hazard to pedestrians and other vehicles.

4. Limitation of Liability

To the fullest extent permitted by law, Ramped Up Designs accepts no liability for:

• Damage to any property, including but not limited to your vehicle, bicycles, or accessories;
• Personal injury or death arising from the use, misuse, installation, or failure of any Ramped Up product;
• Any indirect, incidental, special, or consequential losses or damages resulting from the use or inability to use the product.

By purchasing and using a Ramped Up rack, you acknowledge and accept that you do so at your own risk. It is your responsibility to ensure that the product is used in accordance with all provided instructions and guidelines, and that your vehicle is suitable for the product being installed.

How to Make a Warranty Claim:

At Ramped Up Designs, we are committed to delivering high-quality racks built with robust materials, precision engineering, and durable components. We proudly stand behind our products with a warranty designed to give you confidence in your purchase.

Warranty Coverage

• 15-Year Structural Warranty
  Covers the structural integrity of all Ramped Up Designs racks for the original purchaser from the date of purchase. This includes the main frame and welded structural components under normal use.
• 5-years Powder Coating
  Against cracking, peeling and flaking
• 1-Year Limited Warranty
  Covers all non-structural components, including fittings, fasteners, latches, and hardware, for a period of 12 months from the date of purchase. Or as per original manufacturer's warranty (whichever is longer)
  After this period, replacement parts are available at minimal cost (plus shipping) for the lifetime of the product.

Warranty Exclusions

The warranty does not apply in the following circumstances:

• If you are not the original owner of the product (the warranty is non-transferable)
• If the product was not installed correctly or in accordance with installation instructions
• If the product was used outside of its intended purpose or subjected to misuse, abuse, or overloading
• If the product was modified or altered in any way after purchase
• Damage resulting from accidents, environmental exposure, corrosion, or normal wear and tear
• Powder coating at pivot points: Due to tight fabrication clearances and mechanical movement, wear at pivot points is normal and expected. Furthermore, the vibrancy of powder coating is subject to ultra-violet degradation and will change colour and/or fade over time. These are not considered a defect or constitute a warrantable item.
• Non structural surface rust or rust staining
• Hardware items (e.g., bolts, washers, nuts) are subject to wear and not deemed defective solely due to usage

Limitations of Liability

• This warranty does not cover incidental or consequential damages, including costs associated with removal, installation, or loss of use.
• Ramped Up Designs' liability under this warranty is limited to the repair, replacement, or refund (at our discretion) of the defective product.

1. Agreement

These Terms and Conditions of Use (Terms) govern your access to and use of the Ramped Up Designs (RUD) website and the purchase of products via this site. By accessing the website, placing an order, or using any of our services, you agree to be bound by these Terms, including our Privacy Policy and Refund and Returns Policy, which form part of this agreement.

2. Orders

• An order placed on the website constitutes an offer to purchase products.
• RUD may accept or reject any order at its discretion.
• Once accepted and paid for, an order becomes binding.
• Customers must provide accurate and complete information. Orders made on behalf of others are deemed to be authorized by them.

3. Product Revisions

Ramped Up Designs reserves the right to modify or improve the design of any product, including components, fittings, or fasteners, without prior notice. Such changes are made at our discretion and do not entitle the purchaser to a refund, replacement, or warranty claim.

4. Pricing

• All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
• Additional Charges may apply, including but not limited to:
• Delivery or freight fees
• Customization or design fees
• Installation fees
• Taxes or import duties (for international orders)

5. Payment

• Accepted payment methods include Visa, Mastercard, PayPal, Apple Pay, and Google Pay.
• Orders are processed only upon full payment confirmation.
• RUD reserves the right to refuse transactions for suspected fraud, security issues, or insufficient funds.

6. Delivery

• Products are shipped after payment confirmation.
• Delivery timelines are estimates only. Delays may occur and do not entitle you to compensation.
• Title passes upon full payment; risk passes upon delivery.
• Unattended or refused deliveries may be cancelled, with fees deducted from any refund.

7. Cancelled or Varied Orders

• Orders may be cancelled by RUD before delivery.
• If a customer requests cancellation or variation after confirmation, charges may apply.
• No changes are accepted after the order enters the production or dispatch stage.

8. Warranty

• Ramped Up Designs products are covered by a 15-year structural warranty.
• The warranty does not cover:
  • Consumable items (e.g., fasteners, coatings)
  • Normal wear and tear
  • Damage caused by misuse, incorrect installation, unauthorized alterations, or use outside intended purpose
• This warranty operates in addition to your rights under the Australian Consumer Law.

9. Refund and Returns

• RUD does not offer refunds for change of mind.
• Faulty, damaged, or incorrect items may be eligible for replacement, repair, or refund.
• To be eligible, claims must:
  • Be lodged within 7 days of delivery.
  • Include photographic evidence
  • Return the goods in original or suitable packaging
• Return shipping is at the customer's cost unless the issue is RUD's fault.
• Returned goods become the property of RUD upon acceptance of return.

10. Liability and Disclaimers

• RUD disclaims liability for indirect or consequential losses.
• Product descriptions and images are intended as a guide only. Minor variations may occur.
• To the extent permitted by law, RUD's liability is limited to:
  • Replacing the product
  • Repairing the product
  • Refunding the purchase price