Frequently Asked
Questions

Yes, local pickup is available in Cooma, NSW — and you'll receive a $50 discount.

We are a small, family-owned company. While we aim to keep stock on hand, there are times when racks are made to order. If time is a factor, please call us before ordering to confirm lead times.

Yes. Our racks are designed to transport all adult mountain bike frames from XS to XXL, including e-bikes. They fit 29", 27.5", and 24" wheels up to 2.6" wide.

We are working on it, but for now, No! Our racks are specifically designed for mountain bikes.

Yes. Each wheel basket is rated to carry up to 35 kg.

Ramped up racks are designed to be used in all vehicles with a 50mm hitch receiver. However, as there is no standard hitch/vehicle configuration, there are a number of considerations to take into account before ordering your rack.

The 50mm hitch insert has two hitch pin positions to allow the rack to be easily mounted to most vehicles. (65mm and 135mm measured from the inserted end).

To ensure adequate ground clearance, a minimum hitch height of 380mm is recommended (measured on flat ground to the underside of the hitch).

Too ensure adequate clearance between the back of your vehicle and your bike the outer most point of your hitch should either be either equal or positive

Note: If the underside of your hitch is 300mm or lower and or your hitch mount is negatively inset by more than 50mm we recommend not purchasing one of our racks.

Still concerned?

If you have any concerns about fitting your vehicle please don't hesitate to contact us for assistance. If your rack does not work for your vehicle, we will work with you correct the problem in a cost effective and timely manner.

If you’re concerned about compatibility, contact us. If your rack doesn’t fit, we’ll work with you to resolve the issue quickly and cost-effectively as possible.

Yes, the Side x Side 2-bike rack is suitable for mounting on the A-frame of a caravan. Rear mounting is strongly not recommended due to structural and safety concerns.

If you still choose to mount the rack on the rear, you must consider:

• Vehicle towing weight capacity and tow ball rating.
• Need for additional bracing/support
• Compliance with road regulations for external accessories.
• Potential impact on sway, rear access, chassis, or frame.
• Mounting must be done by a qualified fabricator.
• Rear mounting is at your own risk.
• Ramped Up is not liable for damage or issues resulting from mounting mounted racks.

This information is general in nature and does not constitute professional advice.

• If an item is in stock, it will ship within 3 business days
• If an item is on back order, dispatch may be delayed up to 3 weeks. Please contact us if you need a more accurate timeline or require expedited processing.